🎧 Listen to our Meet the Suppliers Podcast Episode here to discover how we can support you prepare for CQC or get clearer insights into your service.
Collecting Feedback has never been more important.
Feedback is central to improving the quality of your service and ensuring you get a ‘Good’ or ‘Outstanding’ CQC Rating. Over 60% of evidence CQC will collect is FEEDBACK. Generic survey platforms aren’t built for care. Managers spend hours of wasted time trying to make meaning out of their results or worse still just do nothing with them!
Care Surveys is built for the care sector – with easy to build surveys that are pinned to the CQC framework, evidence documents that make sense, and an approach that turns your surveys from a box ticking exercise to a power house of quality improvement.
Care Surveys takes YOUR feedback to another level
For too long, feedback has been a second thought, an annoying side project, a box ticking exercise, or simply put off until next year. Response rates have been poor, outputs have been underwhelming and there has been very little change. Not anymore!
Care Surveys ensures your feedback surveys work for you:
- Questions are pinned to the CQC Quality Statements.
- Answers are built around the CQC scoring system.
- Our accessible survey options mean EVERYONE’S voice can be captured and shared.
- Evidence documents take just a few clicks to make.
- Quickly identify those areas for improvement and celebrate your successes!
Care Surveys transforms the feedback process to something that is meaningful, simple to use and powerful. After many years supporting hundreds of services with their feedback evidence surveys, Care Research has poured their experience into Care Surveys to give services the tools they need to do feedback better.
Improved insights leads to improved care – it’s as simple as that!
Our CQC Evidence documents ensure that services and inspectors have a clear understanding of how residents, families, staff and professional partners have rated your service for each Quality Statement. Join the hundreds of care services who have their CQC-Ready Feedback evidence ready for their next inspection.
Why Choose Care Surveys?
- Upgrade your surveys – No one does surveys like Care Surveys. Give your residents, families, staff and partners the best experience. Make feedback work for you.
- Hear EVERYONE’S voice – Our PECS Video, Makaton Video, Simplified Language Video, Simplified Text Question Banks and Video record features mean EVERYONE can contribute and be heard. No more kneeling next to someone and writing answers for them!
- Get CQC ready – If you want a ‘Good’ or ‘Outstanding’ rating then you NEED great feedback and great feedback evidence. Care Surveys ensures your questions, answers and evidence documents directly map to the CQC framework so you can share results that make sense at your next inspection.
- Simplify the process – We know surveys can be a headache. Our question banks, one click survey variants, and auto-generated evidence documents make the survey process easy, intuitive and simple. No more shouting at the computer!
- See your data – Knowledge is power. Our platform enables you to see all the feedback and scores you receive in real time, explore individual or group responses and export any data you wish easily and quickly.
- Improve your service – The purpose of feedback is change. Care Surveys enables you to quickly and effectively identify where your service is at so you can do the important bit – making the right changes to improve quality and give better care.
Key Product Features At A Glance
- Question Banks – Hundreds of CQC-Ready questions for residents, families, staff and professional partners. All pinned to specific CQC Quality Statements and ready for you to use. You can build your own questions from scratch too!
- Template Surveys – Not sure where to start? Our template surveys ensure you get relevant feedback by asking just the right questions with templates for each stakeholder type and service type.
- Accessible survey options – We want everyone to be heard! So we have PECS video, Makaton video, Simplified Language Video and Simplified Text surveys and question banks. You can even upload and create you own accessible questions too.
- Video Record Question – Give people the chance to record a video answer to a question. As well as being part of our accessibility toolset for the people you support, these video questions can be a great way to capture how families, staff and professional partners feel.
- One click survey variants – Supporting people with a range of needs? Create a survey using our templates or question banks and create (with one click) the family, PECS video, Makaton video, Simplified Language video or simplified text version of the survey and have them all linked as one data set.
- CQC-ready output documents – Be CQC Ready with our amazing CQC ready output documents. Share your results quickly and effectively with our easy to read CQC mapped evidence documents that can be made in just a few clicks.
- Survey Explorer – No more waiting around. See survey results and responses the moment they are submitted. Explore data in real-time and dive deep to explore results for specific regions, services, respondent groups and even individual respondents.
- Auto-generate paper surveys –Â We know many people still find a paper survey comforting. Auto-generate the paper version of the standard surveys you make. Ready to use so you can collect data however people prefer.
- Support available –Â Need a helping hand? We can run the whole survey and document creation process for you. All the oversight and data access you need, but we can run the process and document process to save you time [additional costs apply].
