Reviewer Information
Full Name: Antonina Gont
Job Title: Registered Care Home Manager
Organisation Name: Grasmere Rest Home from Southcare Homes Group
Date Of Go Live: 17-03-2023
Reason for Purchasing Product: - Functionality: Camascope was the product that served our purpose of digitalising MAR charts
- Aesthetics: Camascope product was easy to use from the beginning
- Value for Money: Considering the product, is offering features and benefits that justify the price
- Recommendations: The positive feedback from other care providers and the online reviews have influenced our decision.Review
Product Usability: Exceptional
Fit For Purpose: Exceptional
Problems Bugs: Exceptional
Performance: Exceptional
Other Feedback: We are impressed with the Camascope, the product has greatly reduced the time required for administering medication. This efficiency not only enhances workflow but also allows healthcare team to focus more on the residents that administrative tasks.
Experience
Ongoing Support: Outstanding
Implementation: Outstanding
Training: Outstanding
Pricing: Outstanding
Customer Service: Outstanding
Other Feedback: We are impressed with the product and the level of support provided by the team. From the moment we decided that we would like to use their product, they have been consistently available and attentive to our needs.
One of the standout aspects of our experience has been the continuous communication from the Camascope team. They regularly reach out to gather feedback, ensuring that our needs are understood and prioritized. This proactive approach not only makes us feel valued as customers but also demonstrates their commitment to improving the product based on user input.
Any changes or features we have requested have been implemented efficiently, it's clear that the team is dedicated to enhancing the user experience, and their responsiveness has made a significant difference in our overall satisfaction with Camascope eMAR.
Benefits
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Other Feedback: I highly recommend Camascope to anyone looking for a reliable product backed by a responsive and supportive team.
Their dedication to customer feedback and continuous improvement truly sets them apart.
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